The recipient's experience

Once an order is placed, the recipient (delivery.contact.phone) gets an SMS from Delivr that names your store and links to a live tracking page. The order’s trackingUrl is the same link, so you can also show it in your own order confirmation and emails.

The tracking page shows:

• the order’s progress and the expected arrival,
• the driver on a map once they are on the way,
• when your store expects the goods to be ready (readyAt),
• the products you sent in items, with images when you gave an imageUrl,
• after a failed on-demand order with the recipient_choice policy, a choice of windows (see Fallbacks).

What stays private

These reach the driver only. They never appear on the tracking page, in SMS or in webhooks:

• the door code (delivery.dropoff.doorCode),
• the order’s pickup.note,
• the store’s pickupInstructions.

The tracking link

trackingUrl is present from placement. It is absent while an assisted checkout sale is pending, and once the order has ended (unless a fallback is still open). When a fallback creates a successor order, the same link follows it.