Order lifecycle

An order’s status is one of a small, stable set. Each change sends a webhook and increases the order’s version.

On demand

1. placed
2. awaiting_goods
3. searching
4. driver_assigned
5. picked_up
6. delivered

Can end early: cancelledfailed

Window

1. placed
2. scheduled
3. picked_up
4. delivered

Can end early: cancelledfailed

Statuses

Status	Type	Meaning	Webhook
placed	both	Booked and billed to you. Transport is being arranged.	order.placed
awaiting_goods	on demand	Waiting for your goods. The driver search has not started.	order.placed
searching	on demand	Goods released; Delivr is finding a driver.	order.searching
scheduled	window	Booked on its window’s route.	order.scheduled
driver_assigned	on demand	A driver accepted and is on the way to the store.	order.driver_assigned
picked_up	both	The driver has the goods.	order.picked_up
delivered	both	Handed over. proofOfDelivery has deliveredAt and, when recorded, receiverName.	order.delivered
cancelled	both	Cancelled, with a reason.	order.cancelled
failed	both	Could not be delivered, with a reason.	order.failed

placed and awaiting_goods both send order.placed: that is the moment to create the delivery in your system. An on-demand order goes straight to awaiting_goods while it waits for the goods.

Reasons

cancelled and failed orders carry a reason:

Reason	Ends as	Meaning
no_driver	failed	No driver accepted the on-demand order in time. Your fallback may follow.
goods_not_ready	failed	The goods were never reported ready, and the ready deadline and its grace passed. Your fallback may follow.
no_capacity	failed	The transport could not be booked, for example the window filled up.
undeliverable	failed	The transport partner could not complete the delivery.
cancelled_by_merchant	cancelled	You cancelled.
cancelled_by_delivr	cancelled	Delivr’s operators cancelled.
other	either	Anything else.

New reasons may be added. Treat an unknown one like other.

Other events

Some webhooks are not status changes:

Event	When
order.ready_at_changed	You reported when the goods will be ready (readyAt).
order.ready_overdue	The goods are due (readyBy) and not reported ready.
order.window_changed	Booked on another window than quoted (previousWindow), after onWindowFull: reschedule.
order.awaiting_recipient	A failed order waits for the recipient to choose a window, until choiceDeadline.
order.successor_created	A failed order got a successor order (successorId).
order.fallback_cancelled	No successor follows (fallbackReason: expired or no_window).
order.held	An assisted checkout order is held for a pending sale.

See Event types for the payloads.

Reading orders

• GET /v1/merchant/orders/{order} takes Delivr’s id or the DD- reference. It is the source of truth.
• GET /v1/merchant/orders is a change feed. Page through nextCursor to see every change once, and filter by updatedSince, status or externalRef. A nightly reconciliation with updatedSince catches anything a webhook missed.
• version increases with every change. Keep the highest you have seen, and ignore older data.

Times on an order

Field	Meaning
createdAt, placedAt	When the order was created and placed.
readyBy	On demand. When the goods are due.
readyAt	On demand. When the goods are (or are assumed to be) ready.
window	Window orders. The delivery window.
confirmedAt	A driver accepted (on demand), or the transport was booked (window).
updatedAt	The last change.